Refunds & Returns Policy

Your satisfaction is our #1 priority. We want you to shop with confidence and feel great about every purchase you make. That’s why we proudly offer a set of guarantees to make sure you receive your item on time and exactly as described.

🚫 Order Cancellation

Changed your mind right after ordering? No problem!

• You can cancel your order within 12 hours of placing it—as long as it hasn’t shipped yet. Just reach out to us through our Contact Us page and we’ll take care of it.
• Once your order is shipped, it can no longer be canceled—but you can still return it once it arrives.

💯 Our Happiness Guarantee

Everyone who shops at fashiongirlsclub.com receives the following promises:

• ✅ Easy returns & exchanges – 14 days no-questions-asked for any reason at all
• ✅ Full refund if you don’t receive your order
• ✅ Full refund if your order doesn’t arrive within the guaranteed time (45 business days, not including 2–5 business days processing)

❌ When full refunds aren’t available:

• Your order doesn’t arrive due to something in your control (like entering the wrong shipping address)
• Delays caused by exceptional events out of our hands (e.g., customs delays or natural disasters)

🔄 Easy Returns & Exchanges – 14 Days No-Questions-Asked

Changed your mind? Not totally in love? Need a different size? No worries!

For Returns: You can return your item within 14 days of delivery, for any reason at all. We’re here to make things right.

For Exchanges: Want a different size or color? Exchanges work as a return and new order process:

1. Contact us first at su*****@**************ub.com
2. Return your original item (return shipping at your cost)
3. Receive your refund within 7-10 business days
4. Place a new order for your preferred item

Just contact us at su*****@**************ub.com, and we’ll walk you through the steps.

💡 Note: Return shipping is your responsibility, and items must be unused, in original condition with all tags.

❤️ 100% Satisfaction, Guaranteed

We stand behind everything we sell. If you’re not happy, we’re not happy. That’s why we offer a 14-day no-questions-asked return or exchange window on any item that doesn’t meet your expectations.

Important: Please don’t send anything back without contacting us first. We’ll guide you through the process to make sure it’s smooth and easy.

How Refunds Work

Refund Processing:

• Once we receive and process your return, your refund will be issued within 14 days
• Refunds are processed to your original payment method
• You’ll receive an email confirmation once your refund has been processed

Return Requirements:

• Items must be unused and in original condition
• Include all original packaging and tags
• Contact us first before sending anything back
• Return shipping costs are customer’s responsibility

*Policy applies to both domestic and international orders

Need Help?

Have questions about returns, exchanges, or refunds? We’re here to help!

• Email: su*****@**************ub.com
• Contact Us: Contact Us page
• We respond to all requests within 12-24 hours

We’ll walk you through the entire process to make it as smooth and easy as possible.