Frequently Asked Questions
What is your 💯 Our Happiness Guarantee?
- 🚚 Free Shipping – with Tracking number
- 🔄 Easy Returns – 14 Days to Decide (no questions asked!)
- 🔒 Secure Checkout – Powered by PayPal
- 📞 Excellent Customer Service – We’re here to help!
How much do you charge for shipping?
We provide free shipping to over 20 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay – you won’t be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch depending on the destination country, but it may take longer due to factors beyond our control. Please refer to Shipping & Delivery page for more details.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not available if free shipping applies. In this case, please contact us at su*****@**************ub.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at su*****@**************ub.com
What is your return policy?
Your satisfaction is our #1 priority. We want you to shop with confidence and feel great about every purchase you make. That’s why we offer 14 Days Easy Return (No questions asked). Please refer to Refunds & Returns policy page for more details.
